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WARNING: You may have the WRONG Company

Before sending a complaint, please note the following:

 

Our apps train for video poker. There are no subscriptions, no payouts, nor is it possible to charge any account with them. You may have the wrong company. We suspect you might mean the company:

             https://play-perfect.com/

This is not our URL. Our URL is:

             https://www.playperfectllc.com/

We get many complaints supposedly directed at this other company getting to us because of the domain name confusion. We have been around since 2015. This other company only since 2023.

Here are some complaints (edited to remove identifying information).

COMPLAINT

DATE

 

4-Jun-26

 

 

 

 

3-Jun-26

 

 

 

1-Jun-26

 

 

28-May-26

28-May-26

 

 

 

 

27-May-26

 

​​​​​​

26-May-26

25-May-26

 

 

 

 

21-May-26

7-May-26

7-May-26

7-May-26

7-May-26

 

 

7-May-26

 

6-May-26

 

5-May-26

 

 

 

4-May-26

1-May-26

 

 

 

27-Apr-26

27-Apr-26

 

22-Apr-26

NAME

 

 

Lisa

​​

Sharon

 

 

 

Linda

Maria

Stacey

 

 

 

 

 

 

Marvin

Marshall

Andrew Scott

 

 

 

 

Belinda

Kathy

Anita

Brooke

Adel Mansour

Sandy

Alan

Denise

Marie-Louise

 

 

Geri

 

 

 

Mary

 

 

 

Diane

 

 

​​

Donya

COMPLAINT

 

 

This company was supposed to be depositing money but withdrawal money. I am confused of what was done and withdrawal the money from my account $200. Dissatisfied customer.

I don't understand why you took fifty dollars from my account. I did not authorize you to do this. Please refund my money and cancel or stop whatever this company is.

I dont know why this was debited. I dont recognize your company. Please issue a refund.

I am waiting for my refunds and still yet to get them.

I have charges on my credit card from this service and I have never heard of you guys before. I disputed with my credit card and it was found I have to pay but I have no account with you guys to look anything up nor any games. I have the statement to show you guys. I filed a report with the FTC and it is being investigated and I also filed with the FBI.

I did not make a transaction with play perfect. Please I would like my money back thank you.

I am requesting a refund of the charges that you made to my account of $9.00 and $10.00. I thought that the games were free. I don't want a subscription or membership.

Last night a charge came in to my ATM card from your company for around $20. I do NOT do business with you so it's fraud. Card last 4 is ***. Can you investigate? The charge was blocked because I locked my card.

I was playing Smash Solitaire and I thought I won $8.00, so I sent it to my Venmo account to cash out the winnings. Instead I was charged $8.00 and I am appalled. I want the charges reversed and my money back. This is a scam.

I have a charge on my debit card for something I did not mean to buy. I thought I was making a deposit. It was for $50 on April 29. I did not mean to purchase anything.

Remove the charge from my banking account. That was for winnings, not for you to remove. I did not play any games that must be paid to play. Have contacted the bank.

Good afternoon - I have recently found my card has been being used in Kentucky and all over for unauthorized charges including from your company. Just letting you know that a police report is being filed.

Hello, Why was I charged $7 on my credit card? I left 2 phone messages with no response. Please respond or I will have to dispute it with my credit card company.

Will you please return 8 dollars from Venmo. You charged me playing solitaire. I am a first-time user. Your app was downloaded on my new iPad. I thought I won $8, but instead you charged me $8. I am disputing your charge and want my money returned.

 

You have taken money out of my account. I would like it put back.

 

This message is about money taken from me. I was told I could win money playing this game and instead you stole money from my credit card and I want it back. If you don't return it I will be reporting this company to the police department. I will give you 2 days to return it.

Hi! I won in one of your games and on April 7 I could see money coming to my PayPal. But I still can't get the money. What is wrong?

I noticed I have quite a few charges from play perfect, a total of 12 charges in my bank account and I have no idea what this is or if this is a game or what it is, so I am asking for a refund and to figure out how you even got my banking information.

Opened my Capital One account to find many charges from your site. I have played card games but didn't realize I was being charged. The total came to $37.00. Can you tell me what game I was playing? I don't want any more charges.

I was playing a game of Solitaire Stash and sent $20.00. I was informed that I was contacting the wrong site and that you were the one I needed to contact. Please advise.

Please remove me from auto pay.

*** HUNDREDS MORE ***

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